Returns & Exchanges

The seller is ФОП Вітмен Чарльз Едвард, a sole proprietor. The terms on this page rest on the Law of Ukraine “On Protection of Consumer Rights” No. 1023-⁠XII and match sections 7 and 8 of the public offer.

Return and exchange period

You can return or exchange goods of proper quality within 14 days of receiving them, not counting the day you receive them (Articles 9 and 13 of the law).

Returning or exchanging goods of proper quality

You can exchange goods of proper quality for a similar item (Article 9(1)). This applies when they do not suit you in shape, dimensions, colour or size, or cannot be used as intended for another reason. An order on the site is a distance contract. Under Article 13(4) you can terminate it and receive your money back. Returning the goods also counts as terminating the contract.

Returned goods must be of proper quality, namely:

• the goods are unused;
• their marketable condition and consumer properties are intact;
• their seals and labels are intact;
• the set is complete, as you received it.

Your proof of purchase is the electronic receipt emailed to you after payment (Article 9(1)). There is no need to enclose it in the parcel.

When the same item is out of stock for an exchange, you choose one of these options (Article 9(2)):

• any other item in stock, with the price difference settled;
• termination of the contract and a refund of the price of the goods;
• an exchange as soon as the same item is back on sale; we tell you on the day it arrives.

The buyer pays Nova Poshta’s rate for sending back goods of proper quality. We refund the price of the goods at the time of purchase (Article 9(3)).

Warranty and goods with a defect

The warranty period for GL.iNet routers is 24 months from the date of purchase (stated in every model’s specifications); for Pixel phones with GrapheneOS, 12 months.

If a defect appears within the warranty period, you may claim (Article 8(1)):

• free repair within a reasonable time: within 14 days of your claim, or within another agreed period (Article 8(9));
• a proportionate price reduction;
• reimbursement of what you spent on repairing the defect.

A significant defect caused by the manufacturer or the seller, or counterfeit goods, lets you choose one of two remedies (Article 8(1)). An expert opinion confirms the defect where needed.

• replacement with the same or a similar item from the seller’s stock: at once if it is in stock; within 14 days if a quality check is needed; within two months of your claim if it is out of stock (Article 8(6));
• termination of the contract with a refund on the day of termination, or within an agreed period of up to 7 days (Article 8(7)).

You make one of these claims and, if it is not met, you may make another (Article 8(3)). Claims for goods made outside Ukraine are met at the seller’s expense (Article 8(13)).

After the warranty period ends, you may claim free repair of a defect caused by the manufacturer. You make this claim within the service life of the goods or, where none is set, within 10 years (Article 8(10)).

To report a defect, email office@gemiguard.com or call +380 73 678 7777. We consider the claim on presentation of the electronic receipt (Article 8(11)). You may take part in the quality check in person or through a representative (Article 8(14)).

How to arrange a return

Tell us about the return or exchange within 14 days: email office@gemiguard.com or call +380 73 678 7777. Goods with a defect go to the same address.

1. Pack the goods

Place the goods in their original packaging with every part of the set. Check that the set is the same as when you received it.

2. Send the goods by Nova Poshta

Send the goods to Nova Poshta branch No. 160, Odesa, to the recipient phone number +380 73 678 7777. When you book the parcel, cancel the “Return delivery” and “Cash on delivery” services.

3. Refund

We refund to the card or other payment method the order was paid with, within 3 business days of receiving and inspecting the goods and never later than the 7 days set by law (Articles 9(3) and 8(7)). Your bank usually posts the money within 7 days.