Returns & Exchanges

The company accepts returns and exchanges of goods of proper quality under the Law of Ukraine “On Protection of Consumer Rights”.

Return and exchange period

Goods may be returned or exchanged within 14 days after the buyer receives them.

Conditions for returning goods of proper quality

Under Article 9 of the Law of Ukraine “On Protection of Consumer Rights”, there are two reasons a buyer may return or exchange a purchased item:

• the goods do not match the quality declared by the manufacturer;
• the goods fully meet all requirements but, for some reason, do not suit the buyer.

A receipt is required. Returns are shipped using the services of Nova Poshta.

Returned goods must be of proper quality, namely:

• the product packaging is undamaged;
• the set is complete;
• there is no mechanical damage of any kind;
• there are no signs of use.

A return shipment may be made within 14 days of receipt. The return is made at the Sender’s expense. Refunds are issued by whichever method is convenient for the customer within 3 business days after the seller receives and inspects the goods.

Conditions for returning goods of improper quality

Under Article 8 of the Law of Ukraine “On Protection of Consumer Rights”, if defects are found within the established warranty period, the consumer has the right, in the manner and within the time limits set by law, to demand:

• a proportional reduction in price;
• free elimination of the product’s defects;
• reimbursement of the costs of eliminating the product’s defects.

How to arrange a return

1. Package the goods

Place the item, free of any signs of use, in its original packaging. If the item consists of several parts, the entire set must be returned. Make sure nothing is missing and that you return the item in the same configuration in which you received it. Sending the receipt is optional.

2. How to send the goods by courier

Send us the goods via Nova Poshta. When returning goods through a Nova Poshta branch, provide the recipient’s phone number: +380 73 868 6969, post branch No. 160, Odesa. The “Return delivery” and “Cash on delivery” services must be cancelled.

3. How your money is refunded

Funds are returned to your card (card number and the cardholder’s full name). Money is usually refunded within 2–7 days.

Under the Law of Ukraine “On Protection of Consumer Rights”, the company may refuse an exchange or return of goods of proper quality if they belong to the categories listed in the current List of non-food goods of proper quality that are not subject to return or exchange.